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Payment and order processing
Siddhant Trade International accepts the widest amount of credit/debit cards through our highly secure online payment processor. Our online credit/debit card payment is 100% secure payment processor. We currently accept Visa, MasterCard, and American Express.
Payment other than by credit card and debit card, such as by wire transfer, should be made to the account details we send via mail.
In order to Bank to Bank Money Transfer via SWIFT code please contact us for:
Beneficiary:
Account Number:
Bank:
Swift Code:
Bank address:
You can also send payment via Western Union Money Transfer.
Customers can send money from the Western Union Money transfer. Visit our website and make total amount by adding the price of the items you want to order.
Please send the total amount via Western Union Money transfer with the receiver information we will provide to you.
And please mail us at info@holisticsingingbowls.com with the ten digit code you have received from your western Union Money transfer branch along with your shipping address.
Orders will be processed as soon as 100 percent payment is credited into our account. Pre-shipping is not facilitated. We normally dispatch the product in 1 -3 business days. Else buyer will be informed personally about the shipping. Please have patience during the process. Once your order is dispatched, we will provide you with shipping details and tracking information.
Shipping and Delivery
We offer worldwide shipping for all our product except Russia, India. The deliver duration varies for international Shipping location. In the odd case delivery time may be longer due to customs in your region. We have two mode of shipping.
Your order will be sent via door to door courier service using most popular shippers and handlers like ARAMEX, DHL, DPEX, FEDEX, SKYNET, UPS which will require a signature to receive the goods. Hence please specify a delivery address where someone will be available during normal office hours to sign for the parcel. Shipments usually take 5 to 7 working days to arrive at most destinations. We will provide you with tracking details.
| Mode of Shipping | Shipping Time | Delivery | Weight |
|---|---|---|---|
| Courier | 5 to 7 Days | Door to Door | For less than 45 kgs |
| Air Cargo | 7 to 14 Days | International Airport Nearest to you | For more than 45 kgs |
Taxes:
Every country imposes its own taxes, duties and other administrative fees.
Customers are encouraged to contact their local postal service or customs bureau to inquire about possible import taxes. Siddhant Trade International is not responsible for duties or taxes charged by the local government.
Return and Refunds
7 Days Returns – Change of mind is not applicable as a Return Reason for this product. Product can only be returned if it has arrived in damaged/defective state at the time of delivery. If the customer wants to return the product, he/ she should contact us by email at info@holisticsingingbowls.com with the evidence of damage /defective.
- Claims made after one week of receipt of the order will not be accepted.
- Exchange of goods (which is damage/defective) on the condition that the goods to be exchanged will be similar in nature. In such cases the shipping cost involved for returning goods to Nepal from his/ her country will be paid by the customer itself.
- Siddhant Trade International will not be responsible if any items that are lost while being returned, hence safe and secure delivery is suggested.
- Siddhant Trade International reserves the right to decide whether to exchange (re-send) the product (s) or not.
- Refund is not available
- Lost or damage of any products must be claimed directly with involved Courier Company. Siddhant Trade International won´t accept the returned goods if it is sent without our return authorization. Authorized return must be sent to us in its original packaging.
I hope that above provided information will help you to understand how to make order with us but if you got any difficulties or confusion then please do not hesitate to send email. We will do our best to serve you.